Pamela Allen

 

Detail-oriented and dependable administrative and customer-support professional with 35+ years of experience in high-responsibility caregiving roles requiring exceptional documentation, communication, and problem-solving.

 

Strong written communicator with 50 WPM typing speed, high accuracy, and experience using digital tools, CRM-style documentation, and productivity platforms.

 

Adept at handling sensitive information, resolving issues calmly, and working independently in remote environments.

 

Published novelist with advanced writing clarity and editing skills.

 

Key Skills - 

  • Typing speed: 50 WPM
  • High accuracy in written communication; proofreading & grammar tools
  • Customer service & problem resolution
  • Microsoft Office & LibreOffice (word processing, spreadsheets)
  • Technical troubleshooting
  • Remote work discipline, self-management & time management
  • Documentation, scheduling & record-keeping
  • HIPAA-level confidentiality & discretion
  • Multi-platform digital organization (Obsidian, World Anvil, NovelCrafters)

 

 

Professional Experience - 

 

  • Professional Caregiver - 35 Years
  • Supported Living Sector
  • (Multiple agencies and private care; most recent 17 years as full-time caregiver for spouse)
  • Provided high-level daily support, including point-of-contact communication with families, providers, and outside agencies.
  • Maintained accurate written records, logs, care notes, and incident documentation with strong attention to detail.
  • Managed schedules, appointments, transportation, medication reminders, and agency coordination.
  • Responded calmly and professionally to urgent issues, problem-solving on the spot and maintaining a customer-service mindset.
  • Performed high-volume multitasking in fast-changing environments while maintaining accuracy.
  • Used digital communication tools, spreadsheets, and document systems to track information.
  • Demonstrated reliability, trustworthiness, and confidentiality with sensitive personal and medical information.
  • Worked independently without supervision, self-directing daily priorities and tasks.
  • Troubleshot day-to-day issues involving equipment, routines, communication gaps, and documentation needs.

 

 

Additional Experience - 

 

Published Author

Novel: Journey Into The Gate (Epic sci-fi space opera, first in a series)

 

  • Wrote, revised, and organized a full-length professionally edited novel.
  • Demonstrated long-term project management, consistency, and strong written clarity.
  • Used grammar and editing tools to produce polished, error-free work.
  • Managed drafts and files across multiple platforms (World Anvil, NovelCrafters, Obsidian).
  • Engaged in self-driven creative and administrative work, meeting personal deadlines and goals.

 

Technical Skills - 

 

  • Microsoft Office (Word, Excel), LibreOffice
  • Email, chat, and digital communication platforms
  • Cloud-based writing and organization tools
  • Basic tech troubleshooting
  • CRM-style documentation familiarity